Refund Policy

The Free tier of Papersnap is provided at no cost and is not subject to this Refund Policy. You may stop using the Free tier at any time without notice.

You can cancel your subscription at any time from the Settings page within Papersnap. After cancellation, your subscription remains active and you keep access to your paid features until the end of your current paid billing period.

After that date, your account reverts to the Free tier again and you will not be charged again.

Charges from automatic subscription renewals are not eligible for a refund except where required by applicable law.

Annual subscriptions are non-refundable except where required by applicable law. If you cancel an annual subscription, you keep access until the end of the prepaid year and will not be charged for the following year.

To request a refund, contact us at contact@keelara.com and include:

Each request is reviewed individually against this Refund Policy and any consumer-protection rights that apply in your jurisdiction. If we are unable to grant a refund, we will explain why and discuss any alternatives that may help, such as cancelling auto-renewal so you are not billed again.

Chargebacks are slower and more disruptive than a direct refund.

Our payment provider charges us a fee for each disputed transaction, and we may be required to respond with supporting documentation. While a chargeback is open, your subscription may be suspended pending the outcome.

If a chargeback is filed without a prior good-faith attempt to contact us, or is determined by the payment network to be without merit, we reserve the right to:

We may update this Refund Policy from time to time. The "Last updated" date at the top of the page reflects the most recent revision. Continued use of paid features after changes have been posted constitutes acceptance of the updated policy.